Realcontrol is a powerful database of all a merchant’s transactions, allowing customised searches. All pending, failed, delayed and unpaids are readily available as standard. Batches and files submitted are available for download.

Realcontrol enables users to:

• maintain payer mandate details for direct debits;
• manage negative data on previously used email addresses that were charged back;
• configure the system to score certain types of transactions lower for fraud scoring;
• see a full history of every event in the life of a transaction;
• The recording of comments on batches as they are reconciled.

Integration & Benefits

• The browser-based tool is accessible from any internet-enabled PC and is a multi-account, multi-bank and multi-currency tool;
• Merchants have full visibility over all transactions in real time through all sales channels processed via Realex Payments. This may be through the website, call centre, online terminal or by direct debit processing;
• Consolidated reporting for all sales channels and locations occurs through one application, enriching data with policy numbers, customer names etc for advanced searches and downloads.
• Transaction management allows processing of voids, rebates and refunds through Realcontrol
• A comprehensive search facility allows the download of results to an Excel spreadsheet for reconciliation or import to other internal systems.